Client Portfolio Relations Manager

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I.    JOB SUMMARY 

Reporting to the Director of Client Portfolio & Relationship Management (CPRM), this role is responsible for serving as the primary point of contact for an assigned portfolio of CDMO clients serviced through the Camden site. Clients may include external CDMO customers or internal Emergent product customers.  This role collaborates extensively with Quality Leads and Technical Project Leads that form an extended CPRM Team.  The CPRM provides dedicated, cross-functional project management of operational activities that supports the product lifecycle within the manufacturing site (e.g., purchase orders, forecasting schedules, change orders, invoicing, and shipping project management activities). The role executes a client engagement model and governance, assures effective and routine open communications and relationship management discussions with internal Emergent functional groups, as well as external client groups. The CPRM is responsible for supporting regular and routine performance management and business reviews.  The role is vital to business and operational planning at the site and works to assure current client requests and support organizational needs. The person in this role integrates their understanding and knowledge of business plans and forecasts for Clients in the assigned portfolio with site Supply Chain leaders on matters of capacity and production planning. The CPRM also works as part of the team to review and execute continual process improvement methods for enhancing client satisfaction and business growth.  

II.    ESSENTIAL FUNCTIONS

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

•    Executes and manages client engagement model, which includes description of client management governance, agreements on routine operational communications / meetings, and periodic performance management discussions and business reviews
•    Executes client communications, associated with routine engagement, messaging, escalation, and notifications.
•    Manages and executes appropriate escalation for client matters within the Client Portfolio & Relationship Management Team, appropriate functions, site leadership and the CDMO BU.
•    Acts as primary liaison with the CDMO Commercial Operations team for ongoing client business, operational and contract management matters for the assigned client portfolio
•    Serves as site operations business manager, working with site and Supply Chain leadership to:
o    Assure client support prioritization alignment with product forecast and production priorities
o    Manage Client inventory position, communicate Client’s product necessity in market and their relevant business strategies and plans
o    Facilitate efforts of Ambassador team to deliver highest levels of service, attention to client inquires, escalation and needs for existing business
o    Assure connection and information sharing across site functions and with CDMO BU. 
•    Collaborates to achieve assure highest service-levels and engagement around management of Clients products at site; site operations and management clarity; attention to client inquires; product portfolio and production plans; service the site is expected to supply; initiates and follows-through on escalation, when required
•    Coordinates efforts to facilitate client product handoff from new product introduction and qualification activities to run-the-business portfolio management duties.
•    Orchestrates and assures close management and execution of improve-the-business activity (continuous improvement, deviation investigation and corrective / preventative action efforts) with assigned Clients.
•    Executes highly effective routines, tools, templates, and associated guidance for business meeting preparation, setting agendas, and associated standard work which aid client engagement experience.
•    Prepares and executes business and performance management discussions
•    Prepares for and executes client visits, including person in plant (PIP) visits. Supports audits and business reviews, in collaboration with other functions as required.
•    Works to ensure safe and compliant execution of activities, including collaboration with EH&S for client safety when on site.
•    Pursues individual development, training, and workload management
•    Executes goals and accountabilities based on agreed objectives and results.
•    Collaborate and communicate with other functional areas to promote understanding and achieve Client Portfolio & Relationship Management strategic objectives.
•    Promptly notifies line management & Quality leadership of potential issues or problems.
•    Shares best practices across functional units.
•    CPRM is expected to be on-site in Camden a minimum of three days per week, with additional consideration to prioritize client visits and other client-engaging requests, and in accordance with business needs.  

The above statements are intended to describe the nature of the work performed by those in this job and are not an exhaustive list of all duties. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time which reflects management’s assignment of essential functions. 

III. MINIMUM EDUCATION, EXPERIENCE, SKILLS
•    B.S / B.A. degree in Project Management, Business or a related pharmaceutical sciences field or equivalent experience in regulated industry.  PMP certification preferred. 
•    3-5 years cGMP experience in a biotech, pharmaceutical, or bio-pharmaceutical manufacturing environment, ideally pre-clinical phases through commercial, and / or equivalent amount of experience managing commercial operations or client portfolio management roles.
•    Comprehensive understanding of business and operational planning, forecasting, and impact of demand planning on biotech, pharmaceutical or bio-pharmaceutical manufacturing operations.
•    3-5 years’ experience and strength in planning, orchestrating, and managing business critical relationships between providers / suppliers and clients.
•    Experience working with FDA (Food and Drug Administration) and participating in regulatory agency inspections desirable
•    Strong interpersonal and collaborative / facilitative skills across functions, across internal business enterprise, and externally with multiple clients within a portfolio
•    Proven, effective communication skills, oral and written across stakeholders
•    Ability to work independently and in a team setting with minimal supervision
•    Ability to make sound decisions regarding compliance-related issues with minimal supervision; proactive in identifying risks and creating mitigation plans.
•    Demonstrated, proven record of personal accountability and responsibility with a delivery-focused mindset.
•    Proficiency in MS Office, Teams, and project management software (e.g., MS Project, Smartsheet).  
 

Per CDC guidelines, Emergent strongly recommends that all employees working on site are vaccinated to help ensure their safety, as well as the safety of fellow employees. This includes the use of good judgment when determining when the CDC guidelines advise that you stay home when ill. 

There are physical/mental demands and work environment characteristics that must be met by an individual to successfully perform the essential functions of the job. This information is available upon request from the candidate.

Reasonable accommodations may be made to enable individuals with disabilities to perform all essential functions.
 

Emergent BioSolutions is an Equal Opportunity/Affirmative Action Employer and values the diversity of our workforce.  Emergent does not discriminate on the basis of race, color, creed, religion, sex or gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, age, national origin, ancestry, citizenship status, marital status, physical or mental disability, military service or veteran status, genetic information or any other characteristics protected by applicable federal, state or local law.
 

Information submitted will be used by Emergent BioSolutions for activities related to your prospective employment. Emergent BioSolutions respects your privacy and any use of the information submitted will be subject to the terms of our Privacy Policy .
 

Emergent BioSolutions does not accept non-solicited resumes or candidate submittals from search/recruiting agencies not already on Emergent BioSolutions’ approved agency list. Unsolicited resumes or candidate information submitted to Emergent BioSolutions by search/recruiting agencies not already on Emergent BioSolutions’ approved agency list shall become the property of Emergent BioSolutions and if the candidate is subsequently hired by Emergent BioSolutions, Emergent BioSolutions shall not owe any fee to the submitting agency.